Hello Kathryn,
Please be sure that you break/push-in the blisters on the scent pads. If you do not break in the blister this may be the reason you are unable to smell you scent pads. We are always here to help. Feel free to reach out to us direct at care@mypurmist.com.
Hello Geraldine,
It could be this specific order, but we will need further details. Please allow us to further assist. Contact us directly by sending an email to care@mypurmist.com. We will assist immediately. Thank you!