“I’m sorry but the product isn’t something special . I expected something “more” than a basic creme. In addition is not easily absorbed from my skin. I used it with the brightening serum and finish with the oil. The oil much better as a product.”
Hi Natassa! 👋 Thanks for taking the time to share your experience with Renew Resurfacing Night Serum. I’ll be sure to pass them along to the team. I’d also love to share a little more about Renew’s unique formula and offer a few thoughts on how to get the most out of our skincare. We formulate with naturally-derived, gentle, and effective botanicals, suitable for nearly all skin types. In an independent clinical study with 33 Renew users over 4 weeks, 97% showed a decrease in the appearance of fine lines and wrinkles, 100% showed an increase in hydration, and 7 out of 10 showed improvement in skin tone and texture (of course, results may vary). I’d love to share a few tips that can help you get the most out of your skincare. We recommend applying our skincare in order from thinnest to thickest, like this: 1) Cleanser, 2) Serum, 3) Eye Cream, 4) Face Cream, and 5) Face Oil. After cleansing at night, apply Renew to clean damp skin and allow it to absorb before moving on to the next steps in your routine. Many of our customers apply Renew twice per week to start and then build up usage from there, since AHAs (which Renew contains) may be sensitizing. All that said, I understand if you’d like to move forward with a return. If you’re interested, our Customer Experience team can review your order and determine its eligibility. Just email them at hello@nakedandthriving.com. I hope this helps! If you have any other questions, please send an email to the same address or send a chat. - Joy 🌿
“I love this cream very nourishing for my dry mature skin, keeps skin feeling hydrated all day. I use it with the brightening serum and finish with the protect oil.”
“The products are top notch. The customer service is top notch! I thought that my first shipment of Nourish Active Barrier cream was bad, funky odor. They offered to send me a new bottle to make sure I could understand if that was normal or not. The bottle delivered and didn’t have the odor of the first bottle, validating my concerns that something wasn’t quite right with the first jar. I will continue to use these products not only for the benefits but for the customer service also.”
Your feedback means the world to us, Danielle! 💕 We're delighted to hear that you're happy with our products, and we truly appreciate your support. I understand that scent is a very personal preference. All of our skincare is formulated without any synthetic ingredients, meaning that none of our skincare products contain added fragrances. Rest assured that the scent comes from the naturally-derived ingredients! If you need anything else, please feel free to email us at hello@nakedandthriving.com or send a chat. - Joy 🌿
“A lighter moisturizer than Restore, it feels cool and calming and makes my skin feel wonderful. I like it for summer and daytime and combine it with a serum, follow it with a face oil and then put on a sunscreen. Lovely creamy moisturizer.”
Hi Maxine! 👋 We're thrilled to hear that our Nourish Active Barrier Cream is making a difference in your routine! ✨ Thanks for sharing your experience with us. - Joy 🌿
Hi Diane! 👋 Thank you for taking the time to share your experience. I’ll certainly share this with our team. I’d love to help troubleshoot your routine to help you get the most out of your skincare. First, I’d recommend trying Nourish and Detox separately so you can see which product is best suited to your skin. I’d suggest trying Detox by itself first just because this is one of our most lightweight and gentle products. While all of our skincare is formulated with kind-to-skin, naturally-derived plant botanicals, Nourish does contain some potent ingredients designed to help skin look strong and plump. Next, we recommend using our skincare from thinnest to thickest, in this order: 1) Cleanser, 2) Serum, 3) Eye Cream, 4) Face Cream, 5) Face Oil. For your skin, try skipping step 4 and see how that works. Once you have a sense for that routine, if you’re still having issues, you can try Nourish by itself (without Detox). One other note is that we recommend letting your serums and creams fully absorb in between steps. I hope this helps. If you need anything else, please feel free to email us at hello@nakedandthriving.com or send a chat. - Joy 💐
