“I like the face oils and the serums. My reveiw is not going to be about the product though, it's about your customer service and the way you handle the subscription orders. I am not happy with the process. I think when a subscription order is about to ship I should be given the opportunity to add a product, change the product, or delay the ship date. Even the company that ships my pet food gives me that courtesy.”
Hi Jo! 👋 Thank you for taking the time to share your experience. I’ll certainly share this with our team. We understand how important flexibility is when managing recurring orders. Please note that our Upcoming Order Reminder email is sent at least 5 days prior to your subscription renewal date. This notification is designed to give you time to review your order and make any updates, including adding products, swapping items, or adjusting your upcoming shipment, before it processes. It is also important that hello@nakedandthriving.com is added to your safe sender list, and be sure to check your spam folder for any emails that you may have missed from us.
That said, we truly value feedback like yours. We’re always looking at ways to improve the subscription experience and make it as convenient and user-friendly as possible. If you need anything else, please feel free to email us at hello@nakedandthriving.com or send a chat. - Joy 🌿
Hi Jennifer! 👋 Thank you so much for sharing your experience! We’re so happy you’re loving Rejuvenate Restorative Face Oil and making it part of your evening routine. - Joy 💕
Hi Sulin! 👋 Thank you for your wonderful feedback! We’re so glad Rejuvenate Restorative Face Oil has been a great addition to your winter routine. - Joy 💝
