Hi! 👋 Thank you for taking the time to share your experience. I’ll certainly pass this along to our team. I’d love to share a little more about Protect’s formula and offer a few tips on how to get the most out of your routine. Protect Antioxidant Face Serum is our most gentle serum and designed to boost skin hydration and reveal a plump, dewy complexion. In a consumer survey, 100% of Protect users agreed their skin felt hydrated and soothed. Of course, as everyone’s skin is different, results may vary. We typically suggest applying your skincare routine from thinnest to thickest, in this order: 1) Cleanser, 2) Serum, 3) Eye Cream, 4) Face Cream, 5) Face Oil. After cleansing, apply your serum to clean, damp skin and allow it to absorb for 2 - 3 minutes before moving on to the next step in your routine. I hope this helps! If you have any questions or need product recommendations, please feel free to email us at hello@nakedandthriving.com or send a chat. Joy 💝
Hi Melinda! Thanks for your note and for the feedback. I’d love to help troubleshoot your skincare to ensure you're getting the most out of Protect. Can you tell me more about your routine and how you incorporate Renew?
We recommend using skincare from thinnest to thickest, in this order: 1) Cleanser, 2) Serum, 3) Eye Cream, 4) Face Cream, 5) Face Oil. After cleansing, while skin is still slightly damp, apply a small amount of Protect Antioxidant Serum onto your face, neck, and chest area. Let Protect fully absorb before continuing with your routine. Try this, and let me know if it helps! I look forward to your response. ✨
