Hi Claire! 👋 Thank you for reaching out, and I apologize for the issue with your order. I connected with our Customer Experience team and was informed that they have been in contact with you via email regarding the status of your order. I’m happy to share that as soon as you confirm your shipping preference, we will issue a replacement. For more updates, please check your inbox (including both your spam and junk folders). In the meantime, if I can do anything else to help, please feel free to email us at hello@nakedandthriving.com or send a chat. Thanks so much for bringing this to my attention. - Joy ✨
Hi Marika! 👋 Thank you so much for your wonderful review! We’re so happy to hear that Protect has helped calm your reactive skin and that it’s leaving your face feeling smooth and hydrated. 💖 Your recommendation means a lot to us, and we’re thrilled to know it’s making a positive difference for you! - Joy 💕
“I liked the product! Easy to use, no irritating smell. I feel like it made by face feel soft but I also started renew, so I’m not sure which did what but they make a great team!”
“Love this serum! It's easy to use and spread, and makes my skin feel nice and silky! Since I started using several different N&T products at once, I'm not sure which is doing what exactly, but I definitely feel like my skin is looking remarkably better just 2 weeks in!”
Hi Erin! 👋 Thank you so much for your kind words! We're thrilled to hear that you're enjoying the serum and noticing such great results after just two weeks. 💕 It sounds like you're really loving the feel of your skin, which is exactly what we aim for. We appreciate your support and are so glad our products are working well for you! - Joy 🌿
“This paired with the renew face serum has done nothing at all for me. There's zero difference in my skin after a month of use. I won't be purchasing this brand of skincare again.”
Hi Danielle 👋 Thank you for taking the time to share your experience. I’ll certainly share this with our team. If you’re interested, I’d love to share a little more about Protect and Renew’s unique formulas and a few tips on how to get the most out of your regimen. Protect Antioxidant Face Serum is our most gentle serum and it’s designed to boost skin hydration and reveal a plump, dewy complexion. In a consumer survey, 100% of Protect users agreed that their skin felt hydrated and soothed. Renew is formulated with multi-weight Hyaluronic Acid and other actives known to boost hydration and support exfoliation, which means it is designed to be a stand-alone nighttime serum. In an independent clinical study with 33 Renew users over 4 weeks, 97% showed a decrease in the appearance of fine lines and wrinkles, 100% showed an increase in hydration, and 7 out of 10 showed improvement in skin tone and texture (of course, everyone’s skin is unique so results may vary). Because Renew Resurfacing Night Serum contains Alpha Hydroxy Acids (which can be sensitizing), we recommend initially applying Renew twice per week and then gradually increasing from there to give your skin a chance to adjust. AHAs can also increase sun sensitivity–as mentioned on the box–so be sure to apply SPF, limit sun exposure, and use Renew in the evenings! It’s also important to apply skincare in the optimal order. We recommend applying our products from thinnest to thickest, in this order: 1) Cleanser, 2) Serum, 3) Eye Cream, 4) Face Cream, 5) Face Oil. After cleansing and while your skin is still slightly damp, apply Renew and allow it to absorb for 2-3 minutes. Then, proceed with the rest of your routine. I hope this helps! If you have any other questions, please send an email to hello@nakedandthriving.com or send a chat. - Joy 🌿
