Hi Gail! 👋 Thank you for taking the time to share your experience. This is not the experience I would like for you to have with any product. I’ll certainly share this with our team. Protect is water-based and non-comedogenic, meaning that it's designed to not clog pores and is suitable for most skin types. In addition, Protect is designed to boost hydration and nourish skin to reveal a dewy, plump, and healthy-looking complexion. In a consumer survey, 100% of Protect users agreed their skin felt hydrated and soothed. I’d like to share some tips that may be helpful to know when it comes to applying Protect. We typically recommend applying skincare from thinnest to thickest, in this order: 1) Cleanser, 2) Serum, 3) Eye Cream, 4) Face Cream, 5) Face Oil. After cleansing, apply your serum to clean, damp skin and allow to absorb for 2 - 3 minutes before moving on to the next step in your routine. All that said, if you would like to make a return or exchange, I understand. If you’d like more information on the return process, please reach out to our Customer Experience team at hello@nakedandthriving.com. From there, they will help determine the next steps. I hope these tips are helpful! If you have any questions or need product recommendations, please feel free to email us at hello@nakedandthriving.com or send a chat. Joy 💝
Hi Rose! 👋 Thank you for taking the time to share your experience. I’ll certainly pass this along to our team. I’d love to share a little more about Protect’s formula and offer a few tips on how to get the most out of your routine. Protect Antioxidant Face Serum is our most gentle serum and designed to boost skin hydration and reveal a plump, dewy complexion. In a consumer survey, 100% of Protect users agreed their skin felt hydrated and soothed. Of course, as everyone’s skin is different, results may vary. We typically suggest applying your skincare routine from thinnest to thickest, in this order: 1) Cleanser, 2) Serum, 3) Eye Cream, 4) Face Cream, 5) Face Oil. After cleansing, apply your serum to clean, damp skin and allow it to absorb for 2 - 3 minutes before moving on to the next step in your routine. I hope this helps! If you have any questions or need product recommendations, please feel free to email us at hello@nakedandthriving.com or send a chat. Joy 💝
Hi Jana! 👋 Thank you for taking the time to share your experience. I’ll certainly share this with our team. Protect Antioxidant Day Serum is designed to penetrate the skin to support deep hydration. To help you get the most out of Protect, I’d love to troubleshoot your routine with you. I’d recommend beginning with a half-dropperful of Protect. If you need more coverage, increase by ½ dropperful from there. Next, we recommend applying skincare from thickest to thinnest. This promotes absorption and helps minimize pilling. We recommend this routine, in this order: 1) Cleanser, 2) Serum, 3) Eye Cream, 4) Face Cream, and 5) Face Oil. Of course, you can skip steps, but that’s our general recommendation. After cleansing, apply your serum to clean damp skin, and allow to absorb for 2 - 3 minutes before moving on to the next steps in your routine. If you are applying both a face cream and face oil in the same routine, I recommend allowing the face cream to fully absorb before applying the oil. One last thought! I’d also recommend making sure your face is clear of dry skin or debris before applying your skincare and makeup. Supporting natural cell turnover can help promote absorption, too. In case you’re interested, our Refresh Gentle Enzyme Cleanser might be a great fit for you. It’s formulated with Pineapple Enzymes and Glycerin to support exfoliation and leave skin feeling soft and hydrated. I hope you find these tips helpful! If you have any other questions, please send an email to hello@nakedandthriving.com or send a chat at nakedandthriving.com. - Joy 💝
“I have been using the Protect Serum at night. It is a very luxurious serum that has helped regain some elasticity in my skin. The forehead lines are filling in very nicely.”
Hi Claire! 👋 Thank you for reaching out, and I apologize for the issue with your order. I connected with our Customer Experience team and was informed that they have been in contact with you via email regarding the status of your order. I’m happy to share that as soon as you confirm your shipping preference, we will issue a replacement. For more updates, please check your inbox (including both your spam and junk folders). In the meantime, if I can do anything else to help, please feel free to email us at hello@nakedandthriving.com or send a chat. Thanks so much for bringing this to my attention. - Joy ✨
