Hi Sue! 👋 Thank you for taking the time to share your experience with Illuminate BC+ Brightening Serum. I'll be sure to pass this along to our team. I understand that scent is a very personal preference. All of our skincare is formulated without any synthetic ingredients, meaning that none of our formulas contain added fragrances. Rest assured that Illuminate’s scent comes from its naturally-derived botanicals. Illuminate contains Vitamin C and Bakuchiol. Both of these ingredients are known to help skin look even, bright, and smooth. In an independent clinical study with 31 Illuminate users over 4 weeks, users showed improvement in the appearance of fine lines, dark spots, and skin luminosity (though of course results may vary). With any skincare, proper use and consistency are key, so I’d love to help troubleshoot your routine to help you get the most out of our skincare. We recommend applying our skincare in order from thinnest to thickest, like this: 1) Cleanser, 2) Serum, 3) Eye Cream, 4) Face Cream, and 5) Face Oil. After cleansing, apply Illuminate to clean damp skin and allow it to absorb for 2 - 3 minutes before moving on to the next step in your routine. All that said, I understand if you’d like to move forward with a return. If you’re interested in this, our Customer Experience team can review your order and determine its eligibility. Just email them at hello@nakedandthriving.com. I hope this helps! If you have any other questions, please send an email to the same address or send a chat. - Joy 🌿
Thanks for taking the time to share your experience with Illuminate, Sue. I'll be sure to pass this along to our team. I understand that scent is a very personal preference. All of our skincare is formulated without any synthetic ingredients, meaning that none of our skincare products contain added fragrances. Rest assured that the scent comes from the naturally-derived ingredients! I hope this helps. If you have any other questions, please feel free to email hello@nakedandthriving.com or send a chat. - Joy 💚🌿
Hi Nora 👋 Thanks so much for taking the time to share your experience with Illuminate BC+ Brightening Serum. I understand how disappointing it can be to not see the results you were hoping for. It’s important to note that everyone’s skin responds differently, and it can sometimes take longer than a couple of weeks to see noticeable changes. In a 4-week independent clinical study, 94% of Illuminate users showed a decrease in the appearance of fine lines and wrinkles and 84% showed improved visible skin brightness, so I recommend continuing regular use to allow the product more time to work. If you have any questions or would like more info on our clinical results or tips on how to get the most out of Illuminate, please feel free to email us at hello@nakedandthriving.com or send a chat. - Joy ✨
