Hi Susan! 👋 Thank you for taking the time to share your experience. I am sorry to hear this, and I’ll certainly share this with our team. I would like to share that our skincare is formulated with naturally derived ingredients suitable for nearly all skin types; however, given your situation, I recommend pausing the use of this skincare. Please note that Renew contains Alpha Hydroxy Acids, which can be sensitizing. We don’t recommend applying Renew alongside other actives such as Vitamin C, AHA’s, or topical retinol products.
I also understand that scent is a very personal preference. All of our skincare is formulated without any synthetic ingredients, meaning that none of our skincare products contain added fragrances. The scent in Renew comes from naturally-derived ingredients (like Hyaluronic Acid, Kakadu Plum, and Lemon) and fades within a few seconds after application.
If you would like to make a return or exchange, I understand. If you’d like more information on the return process, please reach out to our Customer Experience team at hello@nakedandthriving.com. From there, they will help determine the next steps. In addition, you may find it helpful to share the ingredient list with your healthcare provider or dermatologist, as they can help determine compatibility. Thank you again for getting in touch. If you have any other questions, please send an email to the same address or send a chat.- Hyacinth💝
“This serum is wonderful. For years I hated looking at the lines around my mouth. Looked like a smoker. Those lines have become so much lighter and less noticeable I feel so much better about myself. Thank you”
Hi Elaine!👋 It makes us so happy to know you're enjoying the Renew Resurfacing Night Serum and loving how your skin looks and feels. We truly appreciate your support!- Hyacinth💝
“I love the product so far. I’ve been using it for about a month. However, I have placed an additional order and again shipping takes forever. I’ve placed an order on 10/6/26 and it still has not arrived. This is the same problem with my original order… your shipping process is horrible!!”
Hi! 👋 Thank you so much for sharing your feedback! We’re so glad to hear that you’re enjoying the Renew Resurfacing Night Serum. We’re sorry to hear that your order wasn’t delivered as expected, and we’d be happy to help look into this with our Customer Experience team. Please email us at hello@nakedandthriving.com or send us a chat with more details so we can assist you further. Thank you for your support! - Hyacinth💗
Hi! 👋 Thank you for taking the time to share your experience with Renew Resurfacing Night Serum. I know how disappointing it can be to not see the results you were hoping for, and I’d like to share a few tips on how to get the most out of Renew. Because Renew Resurfacing Night Serum contains Alpha Hydroxy Acids (which can be sensitizing), we recommend initially applying Renew twice per week and then gradually increasing from there. To maximize Renew’s benefits, you’ll want to be sure you’ve worked up to nighty use. It’s also important to apply skincare–Renew included–in the optimal order. We recommend using skincare from thinnest to thickest, in this order: 1) Cleanser, 2) Serum, 3) Eye Cream, 4) Face Cream, 5) Face Oil. After cleansing and while your skin is still slightly damp, apply Renew and allow it to absorb for 2-3 minutes. I hope this helps! If you have any other questions, please send an email to the same address or send a chat. - Hyacinth 💖
“This is a miracle elixir of goodness. My dry over 50
skin loves the Renew products. It sinks in at night and gives me the most hydrated skin when I wake up. Naked& Thriving is superior company with exceptional products.”
Hi Andrea!👋 Thank you so much for your thoughtful review! We’re delighted to hear that you’re enjoying your Renew Resurfacing Night Serum and that you’ve chosen Naked & Thriving to be part of your skincare routine. We truly appreciate your support and kind words!- Hyacinth✨
Hi Joanne!👋 Thank you for your feedback! We are so glad to hear that you are loving the Renew Resurfacing Night Serum and that you are getting compliments on your skin. Your support means the world to us! - Hyacinth💕
