Hi Michel! 👋 Thanks for taking the time to share your experience. I’ll be sure to share this feedback with the team. I understand how disappointing it can be when a product doesn’t yet meet your expectations. I’d love to share a little more about Renew’s formula and a few tips on how to get the most out of your regimen. In an independent clinical study with 33 Renew users over 4 weeks, 97% showed a decrease in the appearance of fine lines and wrinkles, 100% showed an increase in hydration, and 7 out of 10 showed improvement in skin tone and texture (of course, everyone’s skin is unique so results can vary).
Because Renew Resurfacing Night Serum contains Alpha Hydroxy Acids (which can be sensitizing), we recommend initially applying Renew twice per week and then gradually increasing from there to give your skin a chance to adjust. AHAs can also increase sun sensitivity–as mentioned on the box–so be sure to apply SPF, limit sun exposure, and use Renew in the evenings! It’s also important to apply skincare in the optimal order. We recommend applying our products from thinnest to thickest, in this order: 1) Cleanser, 2) Serum, 3) Eye Cream, 4) Face Cream, 5) Face Oil. After cleansing and while your skin is still slightly damp, apply Renew and allow it to absorb for 2-3 minutes. Then proceed with the rest of your routine. I hope this helps! If you have any other questions, please send an email to hello@nakedandthriving.com or send a chat. - Joy 🌿
Hi Natassa! 👋 Thanks for taking the time to share your experience with Renew Resurfacing Night Serum. I’ll be sure to pass them along to the team. I’d also love to share a little more about Renew’s unique formula and offer a few thoughts on how to get the most out of our skincare. We formulate with naturally-derived, gentle, and effective botanicals, suitable for nearly all skin types. In an independent clinical study with 33 Renew users over 4 weeks, 97% showed a decrease in the appearance of fine lines and wrinkles, 100% showed an increase in hydration, and 7 out of 10 showed improvement in skin tone and texture (of course, results may vary). I’d love to share a few tips that can help you get the most out of your skincare. We recommend applying our skincare in order from thinnest to thickest, like this: 1) Cleanser, 2) Serum, 3) Eye Cream, 4) Face Cream, and 5) Face Oil. After cleansing at night, apply Renew to clean damp skin and allow it to absorb before moving on to the next steps in your routine. Many of our customers apply Renew twice per week to start and then build up usage from there, since AHAs (which Renew contains) may be sensitizing. All that said, I understand if you’d like to move forward with a return. If you’re interested, our Customer Experience team can review your order and determine its eligibility. Just email them at hello@nakedandthriving.com. I hope this helps! If you have any other questions, please send an email to the same address or send a chat. - Joy 🌿
