Hi Stacy! 👋 Thank you for taking the time to share your experience. What you described sounds very uncomfortable, and that is not the experience I would like for you to have with any product. I’ll certainly share this with our team. I would like to share that our skincare is formulated with naturally derived ingredients suitable for nearly all skin types; however, given your situation, I recommend pausing the use of this skincare. Please note that Renew contains Alpha Hydroxy Acids, which can be sensitizing. We don’t recommend applying Renew alongside products other actives such as Vitamin C, AHA’s, or topical retinol products. If you would like to make a return or exchange, I understand. If you’d like more information on the return process, please reach out to our Customer Experience team at hello@nakedandthriving.com. From there, they will help determine the next steps. In addition, you may find it helpful to share the ingredient list with your healthcare provider or dermatologist as they can help determine compatibility. Thank you again for getting in touch. If you have any other questions, please send an email to the same address or send a chat. - Joy 🌿
We really appreciate your feedback! 💕 It’s wonderful to know that our product is making a difference in keeping your skin looking fresh and youthful. - Joy ✨
Hi Chari! 👋 Thank you so much for your kind words! We're thrilled to hear that you're loving how your skin feels in the morning. It's great to know that the combination with the face oil is keeping your skin moisturized and soft. We truly appreciate your feedback! - Joy 💕
Thank you for the amazing feedback! 💝 We’re thrilled to hear that the serum makes your skin feel so good. We completely understand not wanting to go without it—it's great to know it's becoming a staple in your routine! - Joy 🌿
“I love the serums and face oil sets. I wish the serums were in clear glass bottles so I could see how much is left. The serums run out so much quicker than the oils and I use the same amount! Wish that didn’t happen.”
Hi Fiona 👋 Thanks for getting in touch. I hope you’re enjoying Renew Resurfacing Night Serum so far. With our skincare, a little goes a long way, so we recommend starting small with a pea-size amount. For the Full-Size 30mL bottles, try a half-dropperful to start. See if that provides enough coverage for you, and add a half-dropper at a time from there. With the Deluxe Mini 10mL size, I'd recommend using one full dropper. Renew Resurfacing Night Serum contains Alpha Hydroxy and Glycolic Acids, which may be sensitizing for some skin types, which is why we recommend initially applying twice per week and then gradually increasing from there. I hope you find this helpful! If you need anything else, please feel free to email us at hello@nakedandthriving.com or send a chat. - Joy 🌿
