Thank you so much for your kind words, Sarah! 🤍 We’re thrilled to hear that you've been enjoying Renew for over a year and that our delivery process has been quick and easy for you. Your continued support means a lot to us, and we’re grateful to be part of your skincare routine! - Joy 💕
“Makes me break out every time I use it even though I started out one day a week. Expensive experiment, but h will stick with my current skincare line.”
Hi Karen! 👋 Thank you for taking the time to share your experience. I am sorry to hear this, and I’ll certainly share this with our team. I’d like to share some tips that may be helpful to know when it comes to applying Renew. We typically recommend applying skincare from thinnest to thickest, in this order: 1) Cleanser, 2) Serum, 3) Eye Cream, 4) Face Cream, 5) Face Oil. After cleansing, apply your serum to clean, damp skin and allow to absorb for 2 - 3 minutes before moving on to the next step in your routine. When it comes to Renew, we recommend applying in the evening because it contains Alpha Hydroxy Acids, which can be sensitizing to the skin, especially in the sun. In addition, we do not recommend applying Renew alongside other skincare with AHA’s, Vitamin C, or topical Retinol products. All that said, if you would like to make a return or exchange, I understand. If you’d like more information on the return process, please reach out to our Customer Experience team at hello@nakedandthriving.com. From there, they will help determine the next steps. I hope these tips are helpful! If you have any questions or need product recommendations, please feel free to email us at hello@nakedandthriving.com or send a chat. Joy 💝
Hi Stacy! 👋 Thank you for taking the time to share your experience. What you described sounds very uncomfortable, and that is not the experience I would like for you to have with any product. I’ll certainly share this with our team. I would like to share that our skincare is formulated with naturally derived ingredients suitable for nearly all skin types; however, given your situation, I recommend pausing the use of this skincare. Please note that Renew contains Alpha Hydroxy Acids, which can be sensitizing. We don’t recommend applying Renew alongside products other actives such as Vitamin C, AHA’s, or topical retinol products. If you would like to make a return or exchange, I understand. If you’d like more information on the return process, please reach out to our Customer Experience team at hello@nakedandthriving.com. From there, they will help determine the next steps. In addition, you may find it helpful to share the ingredient list with your healthcare provider or dermatologist as they can help determine compatibility. Thank you again for getting in touch. If you have any other questions, please send an email to the same address or send a chat. - Joy 🌿
We really appreciate your feedback! 💕 It’s wonderful to know that our product is making a difference in keeping your skin looking fresh and youthful. - Joy ✨
