“On your website it says Click and Collect orders can be held for 28 days (see attached screenshot). On the phone and in store when I collected the item it was made very clear to me by North Lakes store staff members that I should have collected the item the day I received the phone call that it was ready. It was insinuated that they were doing me a favour by holding my item until I could collect it 5 days after ordering and not to do it again. Either your website needs to be updated or your staff members need to be made aware of your current click and collect policy. I live a long distance from the store and only travel to North Lakes irregularly - I made the click and collect order on the basis of the online information that I had 28 days to collect but felt pressured by staff members to collect early. If click n collect orders do need to be collected within 1 day I won’t be able to use this service in the future.”
Hi Brooke,
Thank you for contacting us. We're disappointed to hear that you did not have the dream Napoleon Perdis experience with your recent Click & Collect purchase. Customer feedback is important to us and your comments have been forwarded to the Retail Education Manager who will be following this up with the store to ensure they are up to date on Click & Collect policies. The 28-day timeframe is accurate so please feel free to collect your order whenever it is convenient for you to do so.
We apologise for any inconvenience caused and hope you enjoy your products. If there is anything further we can assist you with please do not hesitate to contact us at experience@napoleonperdis.com. Kind regards, NPHQ
