“Emailed Customer Service twice as box delayed by DPD, no response but did get this email asked Ng for review. Items not received, expected delivery 40 hours after arriving at DPD depot. Not sure what state the raw food will be in.”
Hi April
We think this review is a little unfair as our customer service team have replied to your emails this morning on our return to work. If you could please check your junk/spam folder this would be gratefully appreciated, it was sent at 10.45am this morning by our lovely Abbie. Your order is due for delivery between 3.51pm and 4.51pm today.
On the rare occasion an order arrives late we find it is most likely going to be in good condition and safe to feed/refreeze. Our wool liners are very efficient for over 48 hours and if the food is cold to the touch and partially frozen it will be safe to re-freeze. If it is warm and fully defrosted please let us know as we would advise to dispose of the affected items and we would replace them at our expense.
Hope this helps
Amy
“My fussy boy now cries when it’s time to be fed and braves the slippy kitchen floor to get closer to the fridge. He loves the variety and it’s a clean
bowl every time.”
“First time raw feeder and I’m really glad I chose this company. The food looks great and my dog LOVES it. The only problem is he’s desperate for his breakfast every morning and wakes up too early! Great choices and great packaging!”
“We are first time raw feeders and picked build our own box over a selection because our boy can be a bit sensitive to certain things so it allowed us to have what we wanted and how many we wanted. The box was really well packed and still completely frozen after being left outside (where i asked) which was great.”
