“I was keen to try this out on my dog in order to give her a better quality food. Sadly she refused to eat either the chicken or the beef variety. The remainder is in my freezer. I will have to see if I can pass it on to a fellow dog owner.”
“The food looks high quality and is packaged very well. Unfortunately my 2 dogs would not eat any of it and despite asking for assistance and advice on how to encourage them I had no feedback. Would have been happy to continue if they had liked it”
Hi there Cathie
We are sorry to hear you have not had a response from our customer service team, after searching our database however we are unable to locate your original query. Please can you send a message directly to customerservice@naturaw.co.uk and we will make sure to respond to you as soon as possible. Most queries are replied to within a few hours during normal working hours.
Hope this helps
Amy
“Have had 3 of one flavour, perhaps introduce more flavours to the range. I order the trial box because of the number of packs. Bert loves the forage flavours”
“Excellent raw food option. We moved our dachshund onto this after being on kibble. We’ve noticed a massive improvement in his coat (softness and shininess) and his breath after only a couple of weeks. Plus he absolutely loved the food and is more excited for mealtimes than ever! Packaging is great, no plastic and easy to thaw and refreeze for portions. Still figuring out portion sizes that keep him full - I think that’s a bit of trial and error at first.”
“Parcel was left in communal area on ground floor. We are on 7th floor. Got notification that it was delivered, by the time we found the parcel, some of the trays were already defrosted.”
Hi Benjamin, unfortunately like most online retailers we are not the nationwide courier - we don't send our staff to drive to your house and deliver the parcel.
If you contacted us rather than leave a review of DPD in our name, we would be more than happy to sort this out for you and apologise for the inconvenience.
