“Product and packaging good but customer service on of worst…. For the money you pay it should be better. I’ve asked for feeding advice and also a box not show before and never had a response. From the company remotely like dogs things should be addressed for the sake of the animal as a minimum! Also they use poor delivery service, If you order more than one box it’s sent out on separate delivery orders so means hunting down separate deliveries or waiting in for longer as one box could arrive morning and one evening.”
Hi Hannah,
Thank you for your review, I have checked our system and can see that we replied to your query on 6th November, this may have gone into your spam/junk folder. Please email us on woof@naturaw.co.uk if you have any further queries about deliveries etc.
Kind regards
Naturaw
“Our family appreciate the Naturaw product (food - dogs enjoy) the humans like the fact that the packaging is all recyclable. The dogs like the food - even a fussy eater.
Unfortunately I have not yet managed to subscribe even though I have tried 3 times. The customer service doesn't seem at all bothered and assumed it was me/my problem. Which is a shame as I would like to continue to order but they don't seem willing/able to provide me with a way to subscribe.
Product: good
Recyclability: brillant
Customer Service: poor”
Hi Gina,
Thank you for your review, I have searched our emails and can see that multiple colleagues have responded to your queries, including screenshots of how to set up your subscription. Unfortunately as previously mentioned we are unable to set up a subscription on your behalf.
If you would like to contact us on woof@naturaw.co.uk we will be more than happy to contact you over the phone and walk you through the steps.
Kind regards
Naturaw
“Changed to Naturaw from another raw food and saw improvements in my dogs skin within a week! He loves the food and his skin has remained under control.
It would be great if Naturaw could offer some raw bones in addition to the food boxes.”
