Dear Norbert, Thank you so much for taking the time to share your feedback regarding our 7" Fillet Cadet knife. We truly appreciate your contribution and value your opinion as our customer.
Firstly, please accept our sincerest apologies for your experience with the knife not being very sharp. We understand how frustrating it can be to receive a product that does not meet your expectations, especially when it is your first purchase from us.
We would love to make things right and improve your experience. Could you please email info@newwestknifeworks.com and provide us with more details about the issue you faced? This will help us understand the problem better and find a suitable solution. We are committed to delivering high-quality products, and we will always honor our 30-day Satisfaction Return Policy and Lifetime Warranty.
Once again, thank you for bringing this matter to our attention. We look forward to hearing from you and taking necessary steps to ensure that such issues are addressed promptly.
Best regards,
New West KnifeWorks Team
“Very happy with this knife... Purchased this one with the Cadet Blue G10 handle - no problems with the Brass pins (as before ) This is the fourth knife I've purchased (i.e. also have purchased a Peacock Superbread, Lichen Santoku, and Shoshone Western Chef) I only had one issue with the brass pins on the Lichen Santoku due to poor production run from what Customer Care told me of which am in process of exchanging it. All in all satisfied so far...”
“I just purchased my fillet knife and I have it tucked away awaiting my first Walleye fishing trip in Ontario, first season, May 22, 2023. I will happily report back. It is an absolutely beautiful knife that no doubt will live up to my expectations.”
