“I initially sent an e-mail with a photograph indicating what my question was and the customer service department immedicately told me to send the knife back to be analyzed. I received a prepaid label and sent my knife back. I was very pleased as New West customer service communicated with me during the entire process. I received my knife back in superb condition. I am very, very pleased with New West KnifeWorks. I have purchased six knives through the years - all inperson at their Jackson, WY store. The sales staff in the store have always been very respectful and attentive. Overall, I believe that New West KnifeWorks knows how to treat customers and show us that we are appreciated. I look forward to my next trip West - I will make it a priority to visit New West and enjoy shopping (and purchasing) for fine products and customer exceeding expectations!!!”
“Send in my 9" Chefs Knife, Santoku and Petty in. The chefs knife needed some tip repair as well as sharpening. They regound/realigned tip perfectly and all my knives came back razor sharp. I highly recommend taking advantage of this free offered service for your knives. Turn around was quick and they communicated via email every step of the way!”
