“Very efficient process! I mailed my knife in with the sheath it came with, and the knife and sheath were returned to me in a timely manner. Knife very sharp again. What a great knife and a great company!
Thomas”
“hard to put these well-loved knives in the mail but we did as was recommended and to our relief, we were told when they arrived and when they were being sharpened and then when they were sent with a tracking number...they are now back in place and we have some super sharp knives to work with!...Many, many thanks:-)”
“Since I have it yet seen the knife or the repair, I actually cannot comment on the quality. I received a lovely set of knives and knife block as a gift about 10 years ago, which I sent back to New West Knives for sharpening a few times and the service was excellent. I recently moved to Madrid, Spain and one of the few things I brought with me was my knives. In September I came back to visit family in the US and brought the knives with me to mail to NWK for sharpening and a minor repair. The repair to the handle was made with resin which had already pulled away by the time it was returned to me. I was on my way back to Spain but decided to send the one knife back to fix again, knowing I would not see it until Next summer. It was returned to my daughter’s address after repair. And there it sits … through the holidays, the snow, the cold. But I trust the repair was fixed properly because New West Knives does excellent job and their knives are a work of art. I do not hesitate to recommend them.”
