“We brought the knives we purchased last year back to your St. Helena store for sharpening. They did a fantastic job, and not only did we have our knives sharpened, we purchased additional knives for ourselves and as gifts. LOVE your knives, and the customer service at the St. Helena store (Stewart) was excellent!”
“Just the best service. I have 2 knives and have given 3 to my sons. When I need them sharpened they do it right away. I will continue to buy their knives for myself and my family. The knives are absolutely beautiful.”
“Brand new, beautiful knife from NWNW was damaged by a careless teenager. They fixed it under warranty with no issues whatsoever, it's as good as new! Looking forward to adding more of these amazing knives to my collection.”
“Ryan was extremely helpful in communicating with me many times as I neeeded my two knives sent back to a different address and there was a time issue. My knives were returned promptly and were truly sharp. Loved the band aid!
Thanks for a clear and proffesional transaction.”
“The sharpening was excellent. The repair to the knives should have been examined more carefully. The pairing knives handle was repaired with resin which when dry pulled away from the handle as a very sharp piece of plastic that I almost cut my hand on. After several emails and a phone call, I was finally sent a return label. But not in time for the repair to be corrected to bring the knife with me as I was returning to my home in Spain. So now I will be without this important knife until I return to the states next summer. A careful check of the repair would have prevented this problem.”
