Hello Afraa,
We sincerely apologize about this. Looking at your order here, it looks like a sales representative did reach out to you in attempt to solve this issue. Please contact us if you have any further questions!
Best,
The NYD Team
“I bought more than 5 dresses this year and all were amazing , the material, colors, quality, all people were amazed with the dresses i wear especially from tarik ediz and porita and scarrlet .....”
“Purchased this dress along with 2 more dresses a week ago. The shipping was excellent and came very fast. This dress looks as pictured and it fits beautifully. I am happy with my purchase for this particular dress.”