“I was truly hopeful for this ring.
I just got a charge of $95 for something whose app doesn’t work, whose sensors came out of the back of the band while in its cradle, and most importantly, my husband an emergency contact couldn’t link to my account.
I’m disappointed. I wish this weren’t the case at all.”
“I'm very disappointed. My ring (third one that was shipped to me) is still defective. I'm sick of mailing them back and forth, and consider this ring unusable. It's poorly constructed and keeps breaking or not charging or the button is broken (as this third one I've been sent is). I wish I could get a refund, but am sad as I was excited about feeling safer having this on.”
“Dear Nimb,
Even though I love your product and your customer support is excellent, one of the little metal bits fell out of the bottom of my ring and now I can't charge it so I can't use it. Is this the right forum to address this?
Thanks”
“A metal piece fell off the ring within the first month of wearing it. Also, the white color golor dirty fast. I’ve stopped using it since. Plus it is very bulky which makes it not the most comfortable to wear.”
“I have ordered a Nimb ring during the kickstarter campaign. There was a considerable delay to have the item delivered, but everything was well communicated through emails and that was very efficient.
When the ring arrived, it was working normal even though I was expecting a different type os service that would not oblige the download of the app for a notification (during the campaign it felt as if someone could receive a notification as sms, which would remove the need to download the app).
After some time using the ring, it started to present some failures like bluetooth connecting not working, emergency button not operational and constant vibration that would only stop when the ring would be out of battery.
I contacted the customer service and after some email exchanges, they offered to send a second ring without charge.
The second ring arrived and during the first weeks of usage, everything went fine.
Unfortunately, after some time, the second ring also presented failure and was not working normally. As a device that should give me support in an emergency case, I would expect this ring to be fully functional.
I have some special medical conditions in which I have a short window to request for help. At the same time I am an aid worker and constantly in unsecured areas in the Middle East. I was expecting the ring to work as a personal security device.
So I am quite disappointed that even though this is a good idea and the customer service works pretty well, the hardware doesn't seem to work properly and that is a big issue.”
