“This mattress is quite firm. I’ve been sleeping on it for over a year and it has remained quite firm. I sleep on my side and have hip pain sometimes when I sleep. After speaking with the Nolan representatives, they convinced me that this would be an appropriate mattress. I kept waiting for it to soften up, and it never did. It’s not a great mattress if you sleep in your side and have hip pain. Unfortunately, it doesn’t have a very long trial period (and I moved during the trial period and didn’t sleep on the mattress for over a week), and by the time I wanted to try something else, the trial period expired. I think getting as long of a trial period as possible is useful when shopping for a mattress. I think this is a good quality mattress, just not a good fit for me.”
“My wife and I have slept on this mattress for five months and realized it is just way too soft. My wife is 5’4, 150 pounds and I am 6’4, 280 pounds. Both of us felt the mattress would allow you to sink in to the point that you would not be able to move after being in a sleeping position for more than 30 minutes. We contacted Nolah asking them to change our mattress to firm or help us in someway but they would not help. I would only recommend this mattress to someone who is very lightweight and does not mind being encased by your mattress when you sleep. I could only sleep on my back on this mattress. We have a Wink and Sattva mattresses in luxury firm that are much more supportive superior mattresses.”
We truly appreciate you taking the time to share your feedback on the Evolution Luxury Firm mattress. We understand that finding the perfect mattress is key to a great night’s sleep, which is why we offer a generous 120-night in-home comfort trial during which you can return or exchange your mattress. This period is designed to give you ample time to ensure your mattress is a perfect fit for your needs.
I looked into your interactions with our team and I see that you reached out about a return 12 months after your purchase, a point beyond our comfort trial’s timeframe. Unfortunately we were unable to accommodate your request due to the expiration of the trial period.
Your satisfaction remains a top priority, and we’re genuinely sorry we couldn’t meet your needs on this occasion. Your feedback is crucial in helping us improve our products and services. If there’s any other way we can support you or provide assistance, please don’t hesitate to let us know.
