“Bad 50 amp main breaker. Service is hard to find. Generac just makes them! I bought the Generac 17500e from Factory Pure.I bout it for power outage backup. I received it in good working order. It was easy to put the pieces together. I filled the crankcase with included oil and put good quality pure gasoline in it. The motor runs perfect. The problems: It took me a while to figure it out but when the 50amp power main (the one I hooked into my home fuse box) trips whenever it gets hot. This has nothing to do with load on generator but only ambient temperature which is Texas heat (summer 90+ F and engine displacement heat) no AC for me. This means no power for me unless I hook up extension cords. Considering it uses approx. 1.4 gallons an hour, a bit expensive to run the refrigerator on. Now the important part: Generac seems to sell good retail home use products at a descent price. Before you buy a Generac ask yourself the following? Who will fix it? (Mine was broken from day one, It took me 10 month to figure it out). No one I have been able to find in Houston and Katy, Texas will come and work on this 500lb. unit at your house. Surprisingly this includes good old Generac in Tomball, Texas, there non-company dealers that offer home repairs stationary home units. When I called I got a response like you get a response like you would get when you tell some one at you have Leprosy. "A portable"!!!!!!! We do not fix those at your house or in our shop. I checked with several dealers in the Houston Katy area that were referred by Generac Corp. customer service. One of the dealers recommended I call Home Depot. HD said; "We only offer installation". Another recommended dealer said we can work on the motor, not the electrical. I had one company who said bring it by no problem (has a 1 star customer satisfaction rating out of 5). I saw other individuals who had an overheating problem (on internet search) on the 50amp. breaker. When you call customer service they will just point you to the dealers which may have Generac training and or parts but absolutely no affiliation. Keep in mind that Generac will not sell you parts either. I was also not allowed to speak to anyone with repair ability at Generac. The message I continued to get at Generac customer service was, "See a private service company". A high customer service rating on those I found was a 3 out of 5. I am writing this to you because I thought surely a Generac dealer would come out for a price and fix my unit, No! Buying this is similar to buying a new car. Sorry! We just sell them. Go to a private shop for repair. Can you sell me some parts. Sorry, No! Before you consider a Generac home unit, check the price for a service agreement and the companies reviews. I have found them to be surprising low considering this is an upper middle class and rich market. If your unit arrives and works properly, according to the service manual will need to drive to the shop for repair after 50 hours run time for valve adjustment. I hope you have a pickup, lot of people or a fork cliff. I offered to send it to Wisconsin an my cost (from Texas) Customer service said we manufacturer not repair!”

Helpful Report

Posted 2 years ago

“Bad 50 amp main breaker. Service is hard to find. Generac just makes them! I bought the Generac 17500e from Factory Pure.I bout it for power outage backup. I received it in good working order. It was easy to put the pieces together. I filled the crankcase with included oil and put good quality pure gasoline in it. The motor runs perfect. The problems: It took me a while to figure it out but when the 50amp power main (the one I hooked into my home fuse box) trips whenever it gets hot. This has nothing to do with load on generator but only ambient temperature which is Texas heat (summer 90+ F and engine displacement heat) no AC for me. This means no power for me unless I hook up extension cords. Considering it uses approx. 1.4 gallons an hour, a bit expensive to run the refrigerator on. Now the important part: Generac seems to sell good retail home use products at a descent price. Before you buy a Generac ask yourself the following? Who will fix it? (Mine was broken from day one, It took me 10 month to figure it out). No one I have been able to find in Houston and Katy, Texas will come and work on this 500lb. unit at your house. Surprisingly this includes good old Generac in Tomball, Texas, there non-company dealers that offer home repairs stationary home units. When I called I got a response like you get a response like you would get when you tell some one at you have Leprosy. "A portable"!!!!!!! We do not fix those at your house or in our shop. I checked with several dealers in the Houston Katy area that were referred by Generac Corp. customer service. One of the dealers recommended I call Home Depot. HD said; "We only offer installation". Another recommended dealer said we can work on the motor, not the electrical. I had one company who said bring it by no problem (has a 1 star customer satisfaction rating out of 5). I saw other individuals who had an overheating problem (on internet search) on the 50amp. breaker. When you call customer service they will just point you to the dealers which may have Generac training and or parts but absolutely no affiliation. Keep in mind that Generac will not sell you parts either. I was also not allowed to speak to anyone with repair ability at Generac. The message I continued to get at Generac customer service was, "See a private service company". A high customer service rating on those I found was a 3 out of 5. I am writing this to you because I thought surely a Generac dealer would come out for a price and fix my unit, No! Buying this is similar to buying a new car. Sorry! We just sell them. Go to a private shop for repair. Can you sell me some parts. Sorry, No! Before you consider a Generac home unit, check the price for a service agreement and the companies reviews. I have found them to be surprising low considering this is an upper middle class and rich market. If your unit arrives and works properly, according to the service manual will need to drive to the shop for repair after 50 hours run time for valve adjustment. I hope you have a pickup, lot of people or a fork cliff. I offered to send it to Wisconsin an my cost (from Texas) Customer service said we manufacturer not repair!”

Helpful Report

Posted 2 years ago

“Assembly was easy, started right away but haven’t needed to use it yet. It just is a piece of mind knowing that we have a back up plan if we lose power. Jury is out until we need it.”

Helpful Report

Posted 3 years ago

“Assembly was easy, started right away but haven’t needed to use it yet. It just is a piece of mind knowing that we have a back up plan if we lose power. Jury is out until we need it.”

Helpful Report

Posted 3 years ago

“Perfect portable generator for heavy duty needs. Still fits in the back of a four wheeler. Lots of power and pretty low gas consumption. Easy to set up out of the box. Norwall website and communication was excellent. Long back log wait but worth it. I recommend this for ranches with portable power needs.”

Helpful Report

Posted 3 years ago

“Perfect portable generator for heavy duty needs. Still fits in the back of a four wheeler. Lots of power and pretty low gas consumption. Easy to set up out of the box. Norwall website and communication was excellent. Long back log wait but worth it. I recommend this for ranches with portable power needs.”

Helpful Report

Posted 3 years ago

“The assembly instructions were not clear and the diagram was to small to see clearly.”

Helpful Report

Posted 3 years ago

“The assembly instructions were not clear and the diagram was to small to see clearly.”

Helpful Report

Posted 3 years ago

Generac GP17500E Electric Start Portable Generator| 5735 Reviews