“The attention and customer service in the shop experience with Adam was excellent, but the inflexibility on delivery service was poor.
I wanted to change a pm appointment to am, but was told this was impossible, even though I said there would be nobody at home.
In the event I had to re-arrange a previous appointment to a later date, which proved very inconvenient, since it was a medical appointment.
If this kind of treatment is normal for Oakfurnitureland, then I don't want to be part of it.
You had had my money for almost two weeks and after all it was over £350 which I had spent with your Company - not an insignificant amount - and one which in good business should warrant good customer service.”
“I'm totaly impressed with the Cranbrook large TV Cabinet now its installed in the lounge it looks amazing & with the darker finish it enhances the quality of the woodwork & craftsmanship that has been put into it. (it's real quality)
Thank you”
