“This review is being changed to 1 star. For months the armrests on the Foldable OasisSpace walker have been cracking. I have tried gluing then holding together with rubberbands. Finally I was able to get a response from Oasis. They want me to pay $40 to their Paypal account, but there is NO warranty for the new armrests. To top that OASIS solution "don't lean on one side, but use your elbow..." How do you not lean on the armrest? How do use the walker to walk with your elbows on the armrests and not topple over? Why does the picture show the forearm on the armrests, but NOT the elbow as suggested below. Duh,
Buy at YOUR Own Risk!
See Oasis response in emails sent to me... below
************************************Answer in an email sent from Oasis *******************************************
OasisSpace Official
Thu, Feb 9 at 10:30 PM
... kindly note that the purchase replacement part is not under warranty. Hope you could understand.
As we know, the longer the parts are used, the easier it will wear and tear. We suggest that you do not lean on one side to put the elbow on the armrest, it can prevent both armrests from cracking easily. Hope this helps...
Sincerely,
Holiday
**************************In Another Email**********************************************************
1.If you accept that, you can send the money to our PayPal account: outdooredge@gmail.com ( this is our PayPal account, not an email address).
2. You can place an order through the link below, please select the quantity 10+, then you can manually edit it to 40, then you can pay.
Best regards,
Holiday@OasisSpace”
Hi Ma,
Thank you so much for buying from OasisSpace. It's the Market Team.
We're sorry for any inconvenience and sincerely would like to help out.
Please check your inbox for the shipping information—a representative said the replacement parts are on the way now. We sincerely apologize for the inconvenience caused this time.
For any further questions or concerns, please do not hesitate to reach out. We are here to help! Thanks again for your time.
Have a smooth day!
“Im so pleased. Although the Manuel is a bit vague. Especially with some of the extra pieces on the walker. Please make it easier to understand every part.”
“Very poor and incomplete instructions. Getting the uprights to install was difficult, but once started slid in ok. A couple of parts had no instructions of what they were for: but I think I figured it out. The bag should be able to be installed where it can be reached when sitting on the walker. It squeaks when in use. The uprights squeak where attached to the rest of the walker: I had to use WD40 Where they were inserted into the rest of the walker. That seems to work, but I will probably have to use WD40 again.
Even after all that I have said in the above paragraph, I do like this upright walker. It gives me the added support I need if I'm going to walk any distance without having to stop. I just wish it were more rigid.”
