“I love the craftsmanship in the pillow and that it regulates my body temperature but at night, the wool I sleep on fades away at the top leaving a huge lump of wool on top of my head while my head is almost touching the mattress. I fluff it every morning to put things back together but overall, better then what I used to have.”
Hello Eric,
Thank you so much for taking the time to share your experience with the wool pillow.
We are sorry to learn that this model is not working as expected for you. It is true that the wool being a denser fiber needs to be fluffed more frequently compared to other models. Our pillows are accessible and adjustable, we can work together to find a solution and improve your comfort levels. I will be sending an email very shortly explaining how to proceed. Thank you again for your feedback, and we look forward to chatting with you again soon!
Nicole on behalf of the Obasan team.
“I really like the idea of natural products which motivated this purchase. I would say it's an average comfort pillow, with the filling frequently clumping a little bit. Not a bad product, but I think I set my expectations too high”
Hello Scott,
Thank you so much for your review, your feedback is very important to us. We truly appreciate your trust and support in our organic brand and we are sincerely sorry that you are experiencing some discomforts with your wool pillow. As the natural fibers of the wool are expected to compress, regular fluffing is recommended to keep if puffed. Our pillows are accessible and fully adjustable, we are positive that we will be able to find a solution together, to improve your experience. I will be sending an email very shortly explaining how to proceed. Thank you again for your feedback Scott, and we look forward to chatting with you again soon!
Nicole on behalf of the Obasan team.
