“The color description and first picture doesn’t match what I was sent. I was expecting grey and got a chocolate brown. Seemed light comfortable shoes but color was way off.”
Aloha Brian,
Thank you for taking the time to review the OluKai Men's Mio Lī Shoes. We are sorry to hear that you had some issues with your order.
We would love to resolve this for you and ensure you are fully satisfied with your purchase. Feel free to email us at info@olukai.com and we would be happy to discuss some options with you.
“Very soft and flexible shoes. Good arch support. I will be wearing them in Kauai next week. I have a foot injury that seems to feel better wearing these shoes.”
Aloha Eric,
Thank you for taking the time to review the OluKai Men's Mio Lī Shoes. We offer a 1-year warranty on all of our footwear that covers manufacturing defects. Please reach out to us at info@olukai.com and we would be happy to assist you in filing a warranty claim.
“I really liked the style/color combo of this shoe but didn’t know what size to order. I have another pair of OluKai’s that are 10.5 so started with that size. They were way to tight so expedited an 11 and 11.5 as I was going on vacation to make sure I could get the right size. The 11 fit great. I tried to return the 10.5 I had ordered but the website was not responding. I tried to return after my vacation only to find out I was just outside the 30 day window. I tried calling, emailing and using online chat for customer service - NO RESPONSE. As much as I love the shoes, the customer service is lacking and am disappointed being stuck with $130 shoes that don’t fit. There is another pair of shoes I want to order and offered to return for store credit. I understand there is a labor shortage out there but these are not cheap shoes.”
