“EXTREMELY unhappy with how this went down...I took advantage of the opportunity you all provided me as a loyal customer to get these when they were released and was really looking forward to wearing them. However, due to your branding and the way they were shipped, it would appear, someone at FedEx wanted my shoes more than I did. As they could tell by the "Olukai" wrapping of the package they knew it was high-quality footwear, they never made it to me; even after their charade of explicitly posting the date/time and specific location of the package (on my front porch, next to door) on their website. Other than notifying you all that the package was "lost", I never received anything from FedEx by way of explanation other than "we're sorry".
You all refunded me the cost of the shoes, $139, but obviously, that is not the point; especially given that the run of those shoes when they were first offered was very popular and I was informed by you all that another run wouldn't be available until early November. I'm sure this survey is auto-generated so how could you know I never received them but I think this is just another indication where you all need to be a little closer to your customers where customer service is concerned.
Sincerely,
Keith Timmons
843.813.7161
kptimmons@gmail.com”
