“Ordered 10.5 and it’s rubbing at my heel. Heel comes out if the shoe while walking. Im normally an 11.5 so I ordered a size down. Tried to exchange for a size 10 and missed the window by 2 days. This happened after the first time walking in them. Was looking forward to enjoying, maybe OluKai makes it right with an exchange”
Aloha Daniel! Mahalo for reaching out to OluKai! We are sorry to hear that you had issues with the sizing Lae‘ahi Lauhala - Fox. We truly do appreciate your feedback about this. We will be notifying our product team about these issues. Our customer service team would be more than happy to assist you in starting an exchange or return so you can try a different style that may be a better fit. You can reach out to us via our contact page at www.olukai.com! We are always looking to improve, and that starts with feedback like yours. If you have any more questions or comments, please let us know.
“The pair I saw in Nordstrom (same color and style) were very high quality however when I ordered directly from the site the pair I received looked like they were from Temu, the coating was super glossy and looked like it had been smudged and parts aren’t completely covered. Very disappointing for the cost.”
Aloha Jayne,
Thank you for taking the time to review the Lae‘ahi Lauhala leather shoes. We are sorry to hear that you have some issues with your pair. We would love to resolve this for you and ensure you are fully satifsfied with your purchase. Feel free to email us at info@olukai.com, and we would be happy to discuss some options with you.
