Aloha Whitney! Mahalo for reaching out to OluKai! We are sorry to hear that you had issues with your Kīpe'a Heu-Tan slippers, but we truly do appreciate your feedback about this. We will be notifying our product team about these issues. Our customer service team would be more than happy to assist you with starting an exchange or return, so you can try out a different style that may be a better fit. You can reach out to us through our contact on www.olukai.com! We are always looking to improve and that starts with feedback like yours. If you have any more questions or comments, please let us know.
“Loving my new shoes!
Unfortunately the merely month it took to get them. Guess getting lost and having to have a new shipment forwarded is not allowing for a 5 star review. Very comfortable & worth the wait for sure!”
“Cozy, but already falling apart and I haven’t even had them for a month! Maybe it’s the fabric type, but I’m bummed they are shedding all over and missing patches already. Otherwise super comfortable!”
Aloha,
Thank you for taking the time to review the Kīpe'a Heu sandals. We are sorry to hear that you have some issues with your pair. We would love to resolve this for you and ensure you are fully satifsfied with your purchase. Feel free to email us at info@olukai.com and we would be happy to discuss some options with you.
“Love them. Don't last very long..the fluff wears out in a few weeks, still wearable, the fluff just wears off around the toes quick.
Bought my second pair in different color. For Florida air conditioning...these are the best in house slippers.”
“I love these for lounging around the house. They are comfortable just like my regular OluKais but the shearling lining ads a nice touch. I had a small issue with some of the lining coming off and customer service was wonderful. I had a replacement pair within a week of making the claim. Great shoes and great company!”
