“I ordered this jacket specifically because it was hooded. Being open box, I read that it would not come with a battery, hoever the option to purchase a battery was available, and I purchased the battery as well. The jacket arrived on December 24, 2024. Looked nice, however the battery was not delivered with the jacket. As of today, January 2, 2025 I still do not have the battery that I purchased, therefore I have not used the jacket. Today I would have loved to use the jacket as it is cold, and the temperature is expected to drop further. I suffer from Reynaud's Syndrome which is why I was thrilled to find your products. However, I am really disappointed in the delay of the most essential part of the jacket - the ability to heat it.”
Hi, Deborah. Thanks for your review. Due to peak season delays, your package may take longer than expected, but rest assured, it’s on its way. We’ll keep monitoring its progress. If you need help, contact us at support@ororowear.com.
