“I ordered a size small but was shipped a size medium. The customer service what easy to work with and sent me a pre-paid shipping label to return the incorrect item. The shipping took longer than expected but I am happy I got my vest for skiing. It kept me warm in the freezing rain conditions. I would recommend the vest and the company.”
“I ordered the vest the third week I. September and it has not arrived. I ordered a second vest as a Christmas preesent and it arrived in a timely manner. I have repeatedly reached out to the company to ask them to resend my item or refund my money (I prefer a replacement). They have not responded to any of my requests/messages. I would have expected much better customer service and will next have to contact credit card company which is a pain.”
Hi Bambi, we are sorry it you didn't received the heated vest. It is noticed that our customer service specialist has already contacted you to help you resolve the problem. Please feel free to let us know if you need any further assistance.
