“charger kit was not included with vest, a cable but no charging cube. After communications with customer service a new battery was sent to me which included a cube and cable. I had nothing but “warm” feelings since, thank you for your support.”
“We bought an extra one so while I wear one, I’m charging the other to be ready. I’ve been able to wear my vest every day using the battery & charger sets.”
“My husband bought my heated vest just over a year ago and it stopped working. I contacted the company and they took me through thorough troubleshooting steps and they decided it was the battery. Even though I was just a couple weeks outside the warranty, they went ahead and mailed me a new battery at no charge. Now that is how to create a lifetime customer!!”
“Had issues with the vest giving a blinking red indicator when trying to turn the vest on. Thought maybe the vest had gone bad. Contacted support and sent videos to show what was happening. Support suggested a new battery and sent me a $10 coupon when ordering the battery. I ordered the open-box battery for an additional discount. Once I plugged in the new battery everything worked again to my surprise since I did not have much faith that the battery would fix it. Thank you Tech Support !!!”
