“I have an Ororo vest I purchased about 3 years ago and very satisfied with vest/batteries as it allowed me to stay longer on a tree stand bowhunting in the South Dakota sub-zero weather. This year the batteries would not last as long which is typical of all batteries. I ordered two new batteries from Ororo. After I received the batteries, I charged them and to my surprise one battery would not function as expected. At 72 it took some techy advice on how to send a video of what the battery was doing. The company right away sent me a new battery without hassle. My only advice to them would be send the replacement battery overnight shipping as I really could have used the battery right away instead of waiting over a week.”
Hi Ed. Thank you for your review. We're glad to hear that our heated vest has been keeping you warm. We also appreciate your suggestion about overnight shipping and will definitely consider it. If you need any further assistance, feel free to contact us at support@ororowear.com.
“Had a brand new battery purchased for Christmas gift but I had not used it for several months. When I did, the battery was dead. After validating that I did everything correctly to charge and it was still dead, ORORO promptly replaced it. Than you ORORO.”
Hi Anne thank you for your review, and I apologize for the unhappy experience. Our customer service representative has reached out to you and arranged a replacement for you. We will keep following up until all is set.
“Have had my Ororo vest for about 2 years and used it occasionally for attending hockey games so was surprised when the battery gave out. Now works fine with the new battery”
