“My power button on jacket stopped clicking. Turns out the battery was old enough to charge a phone but not turn on the jacket so I bought a new battery AND figured out how to fix it when your company told me replacement was nil and yall couldn’t fix it…so YAY NEW BATTERY!!”
“I ordered two new vest batteries from Ororo. I charged both of them upon arrival. I hooked one battery up to my vest and went hunting and unfortunately the battery didn't work... Next day the other battery worked as expected. I notified the company, took pictures and a video, and they sent me a new battery without any hassle. I'm hoping these batteries last at least two hunting seasons!!”
“While still under warranty, I was sent a new replacement battery for my heated vest. Only had to pay shipping. Great customer service and I LOVE my heated vest. Thank you!!”
“I have an Ororo vest I purchased about 3 years ago and very satisfied with vest/batteries as it allowed me to stay longer on a tree stand bowhunting in the South Dakota sub-zero weather. This year the batteries would not last as long which is typical of all batteries. I ordered two new batteries from Ororo. After I received the batteries, I charged them and to my surprise one battery would not function as expected. At 72 it took some techy advice on how to send a video of what the battery was doing. The company right away sent me a new battery without hassle. My only advice to them would be send the replacement battery overnight shipping as I really could have used the battery right away instead of waiting over a week.”
Hi Ed. Thank you for your review. We're glad to hear that our heated vest has been keeping you warm. We also appreciate your suggestion about overnight shipping and will definitely consider it. If you need any further assistance, feel free to contact us at support@ororowear.com.
“Had a brand new battery purchased for Christmas gift but I had not used it for several months. When I did, the battery was dead. After validating that I did everything correctly to charge and it was still dead, ORORO promptly replaced it. Than you ORORO.”
