Hi there, thanks for the review. We see our customer support team is already assisting you, and we’ll make sure to help you further. Let us know if there's anything else.
Hi, Jerome. Thank you for your review. Please rest assured that our product comes with warranty service. Our support team will contact you shortly to assist you further. Thank you for your patience.
“This has to be the comfiest jacket I’ve ever had, it’s so warm, I never have to worry about being cold ever again. It so warm and the battery last super long! 10/10 would recommend!”
Hi, Deborah. Thanks for your review. Due to peak season delays, your package may take longer than expected, but rest assured, it’s on its way. We’ll keep monitoring its progress. If you need help, contact us at support@ororowear.com.
“Batteries lose their charge. I need one for my vests and one charged. They seem to last for several days use but I never know when it will run low of juice. Short cycle charging shortens the life of a battery. There is no such a thing as bad weather just bad clothing choices. With three heat settings this clothing is a good choice.”
