“Battery would not charge, keep charge or turn on. Had to contact support. After back and forth emails with pictures and videos they are replacing. Waiting on the replacment. Will never buy open box for batteries again.”
Hi Elizabeth, thank you for your review. We have already sent a replacement for you. If you have any questions, please feel free to reach out to support@ororowear.com. We’d be happy to assist you.
“I can't recommend these yet. Had high hopes. Have been in contact with cunstomer service but batteries are still not charging. They are having me test and re-test the batteries. Will do a final test today.”
Hi, Jeri. Thanks for your review. I see you've been in touch with our support team, and we're on it to get this sorted for you. Thanks for your patience, and we'll make sure everything’s good to go.
Hi Eric, thank you for your review. Upon checking, the item you ordered was an (Open-box) B19G Rechargeable Battery (5200 mAh), which doesn't include a charger. Please feel free to contact us at support@ororowear.com if you need any assistance.
Hi Rosemarie, thank you for your review. It it noticed that one of our customer service specialist has already contacted you and helping you with this. Please don't worry, we will try our best to help you resolve it.
