Hi Rosemarie, thank you for your review. It it noticed that one of our customer service specialist has already contacted you and helping you with this. Please don't worry, we will try our best to help you resolve it.
“I bought the open box battery because it's a trusted product at a good price. The other open box products I've bought have performed just like the new ones and I trust Ororowear to maintain their quality standards. Haven't been disappointed yet!”
“Bought 2 of these batteries to go with my 2 open box jacket and vest heated clothing pieces. Batteries arrived packaged just as a brand new one would have. Put them in each of my heated clothing pieces and worked perfect, heated up the jacket and vest up fast.”
