Hi Lisa, I’m so sorry to hear about the issue with your battery. That’s definitely not the experience we want for you. Our customer service team will reach out shortly to troubleshoot the problem and help ensure your battery works properly. Thank you for your patience.
“My coat and or battery was not working correctly and after emailing, sharing what was happening and some videos to show what was going on my very kind and helpful customer service gal said it was the battery and had a new one shipped out! Everything seems to be working properly!!”
Hi there! Thank you so much for your fantastic review! We're delighted to hear that our customer service team was able to assist you in resolving the issue with your battery promptly. If you have any more questions or need assistance in the future, feel free to reach out.
