“My original battery did not perform as expected. Customer service responded quickly and personally and arranged for a return and replacement. They sent a return label and sent the replacement as soon as I put the battery in the mail. I was very pleased because as I told them I was spoiled and didn't want to be without my heated vest!”
“I recently requested a replacement of my battery for one of my Ororo vests, but I didn't have a receipt (item was a gift). The customer service rep was more than happy to replace the battery at no charge - even without a receipt -- she even followed up with me a couple times to make sure I was providing the information and to confirm I received the battery. I will definitely recommend this company becaues of this excellent customer service.”
“I’m extremely disappointed. I got a coat and battery as a gift. I love the coat; it’s so warm, and its heat makes my outdoor hobbies way more enjoyable when it’s cold. BUT the battery does not last ten hours on low—given the insane price of the battery, I expect way more. This is my second one, as they replaced the first (new) one with a (refurbished) one, only for it, too, to not meet the ten hour threshold. I’ll fully charge it again and give it one more go, but as of now, Ororo makes a great product with falsely-advertised, overpriced batteries.”
Hi there, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)
“I think all coats should have a longer charge if you wear it on high for 3 hours this was purchased for my 84 year old mom who works the outdoor recess during lunch and I was so excited to give her this coat to find out it wasn’t fully charging and when it came to getting the replacement it took too long and on the coldest day of the year in Chicago last week -10 she didn’t get to wear her coat because we were waiting for the battery. I should’ve been told from the initial email that they would send me a return postage label. I had no idea I was going to have to mail the battery in and they would not send out a new one until they received the nonworking battery from start to finish. It was probably a 12 to 14 day turnaround time. Unacceptable for a new customer.”
Hi Laura, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our customer service team for further improvements. Please feel free to contact us if you need any other assistance.
“I had excellent customer service to have the battery replaced. I was hesitant to reach out to begin with because I believe it was a non refundable item. However, the fact that the battery rattled I had a feeling it wasn't going to work, but still tried it. When I reached out to explain the situation I immediately got a response and I was very pleased with the outcome. Thank you!”
“We had purchased one of the heated jackets but unfortunately it had a defective battery. We contacted customer service and within 2 days the issue was resolved and we were sending the defective battery back and getting the new one all within a week. I am very impressed with their customer service and their products.”
