“This battery was a replacement for a defective one and was replaced under warranty. (Please note that even as a warranty replacement I had to pay return shipping BEFORE the replacement would be sent).”
“While I really enjoy my Ororo vest, the battery failed in less than two months- with minimal use. Although the replacement arrived fairly quickly, I will not be able to enjoy my vest for several months. Certainly hope that replacement lasts longer..”
Hi, thank you for your review, and I apologize for the unhappy experience.
As the number of charge and discharge cycles increases, the battery will reduce durability. Also, improper storage may also contribute to this issue. We are sorry but this cannot be completely avoidable. And we will try to improve our product.
Our customer service representative has sent a replacement one for you. And our brand-new battery is under a 1-year warranty. So please don't worry, please feel free to contact us at support@ororowear.com if you need any further help in the future.
Hi Cathy, thank you for your review and your purchase. We have promotions for heated apparel sets throughout the year, that's why you feel the price of a set is much cheaper than the apparel only or the batteries. The best offer was already applied to the single battery you in your latest order.
We will forward your feedback about the price setting to the team for improvements. If you have any other questions, feel free to drop us a message at support@ororowear.com.
“I wish the battery were lighter and that it held a charge longer. I appreciate the whole concept of a heated jacket, but it never lasts the 10 hours it's supposed to and it increases the weight of the jacket greatly.”
Hello Anne, thank you for your feedback about the battery. Your feedback is invaluable to us, and we will forward it to our design team. If you have any other questions, welcome to contact us at support@ororowear.com.
“I had an issue with the new battery, (purchased to have a spare) not being able to easily connect it to my vest. Emailed customer support who immediately responded. Sent a video of the issue and a pic of the serial number. Needed to pack up both the vest and battery and return them with provided shipping label, and they VERY quickly sent me a whole new vest with battery. I love the vest and the incredible customer service!”
