“After a consultation with your customer service rep. my battery works fine. However, it was ordered , I believe, on Nov. 3rd and I finally received the parcel on the 14th of this month...?”
“When the battery became defective the company replaced it quickly. Charging me $10 for shipping on a defective item under warranty, however I did not think was appropriate.”
“Can't say much about the battery, I used it for 20 minutes on the vest, and it went very low, so I turned the vest off. Battery was almost dead, not sure if it was a short in vest, or battery. J.”
Hello Jerry, thank you for your review. Our customer service representative has reached out to you soon to collect more information and provide further assistance with checking the battery.
“So I bought my vest a few years ago and my battery died so I had no choice to get a new battery. I haven’t used my vest much over the 2 and for the cost of the vest it should still have worked. I called and they sent me a coupon for $10 off this battery. I am very disappointed in this situation but I needed a battery or my $150 vest would be useless.”
Hello Elise, thank you for your review. We can totally understand your mind. Unfortunately, your battery is out of 1-year warranty and we cannot arrange a free replacement for you. You can find more info here - https://www.ororowear.com/pages/warranty
Feel free to drop us a message at support@ororowear.com if you need any further help.
“It is great idea to get the second battery, if you use the vest most of the day your battery could run out. So it’s better to have the extra battery with you”
“Thank you. I walk each morning with five other ladies. They are impressed with my warm heated vest. One of them showed up this morning wearing hers. The others are jealous. We will watch and see.”
