“We have purchased several items and we are NEVER disappointed! We purchased from another company which resulted in a bad product, never received a product, and they refused to return the 1 we did receive or to refund the 1 we did not, Ororo has ALWAYS handled anything we call them about or exchanged if we needed them to. I even made the mistake and the Ororo customer service fixed it right away for me. We recommend Ororo to everyone (even strangers that ask about our coats, vest, and sweatshirts)”
“I ordered the women's heated vest for my mom, it fits on the smaller side so I had to exchange it for one size bigger. Customer service was excellent, I was surprised there was a rep- Winnie who was assigned to my returned order. She was there from the start- return email/ label and then delivery of the new product. I am very impressed with how it was seamlessly handled. As for the vest itself, I know it's something my mom will enjoy during the chilly winters in the Northeast.”
