“Had some trouble with the battery & charger that came with my order. Customer service was polite, professional, instant, supportive, and provided a replacement immediately.”
“Received a heated vest as a gift without a charger. Called Ororo customer service who recommended the correct charger which I ordered and received quickly.”
“The battery and charger I have now are top notch. However, at first I got a malfunctioning battery, with only a cord, and no charger. Then, after much documentation trouble, I received a new, working battery, but it was sent without cable AND charger. Finally, I received the correct charger and cable, but without any acknowledgment from the customer service team that someone had made a mistake and that they were sorry for my troubles. So: product good. Service soso.”
