“I ordered a dual zone jacket and heated gloves. Primary use would be walking the dog, and snow management. I am pretty sure my gloves are defective as the batteries are dead everytime I put them on. I swap in my spare batteries, and find my hands aren't warmer actually cooler than if I were to wear my cow skin insulated gloves. Like the jacket, I will be selling the gloves and jacket at the end of this season.”
Hi Martin, thank you for your review. One of our customer service specialists will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.
“We would be happy with the Ororo heated gloves if they actually fit. I bought size large for my husband because his hands are not that big and the gloves are slightly too small. When I contacted customer service, I was immediately shut down for an exchange as the item had been a last sale item, even though there may have been extra large sizes available for exchange and the item was unworn with tags and bag in pristine condition. For items purchased in the internet where sizing is unpredictable, it would be appreciated if there were an actual customer service representative reviewing requests rather than an automated system.”
Hi, Amanda. Thank you for your review. Please kindly note that final-sale items are not eligible for return or exchange. If you need any further assistance, please feel free to reach out to us at support@ororowear.com. We would be more than happy to help.
“I got these gloves for my husband for Christmas. He works outside in the cold and snow all day. He also has a heated vest he wears under his jacket. He loves both these products and says they save him every day!”
“I bought the heated gloves to keep my hands warm while fat biking in Vermont in the winter. They give my hands the extra boost needed in sub freezing weather, without getting too warm.”
