“My hands tend to get really cold even with the heat on medium, if I change to high they run out of charge and I am left with frozen fingers. I had a different brand for the pat 2 years which worked a little better until they stopped charging.”
Hi, Donna. Thanks for your review. We’ve forwarded your review to our product team and our customer service team will reach out to you as soon as possible.
“The Amsterdam Heated Mittens Are Amazing, easy to set up and to use. The ordering process through the site was not as straight forward or easy as I would have hoped. None the less we love the product. The ordering process is the only reason for not giving a 5-star review.”
“My wife purchased vests and gloves (mittens) for a Norwegian Northern Lights cruise. We were out in subzero temperatures for a few hours and the vests did really well. At those temperatures the gloves (mittens) were able to keep hands from freezing but not really warm.
Back home in Utah where winters sports are a great activity, I used my gloves skiing for about 40+ days and on days around 32 degrees and above the gloves (mittens) did really well. Below freezing, they were able to keep my fingers from going numb and that was a plus. However, one of the gloves (mittens) gave out and stopped working. I wrote a review and Ororo picked up on it without me requesting a replacement they wrote me and offered to make it right. I was totally impressed! They really meant it. In less than a week I had a new pair of upgraded mittens on the way and I’m excited to give them a try.
Ororo is a class act outfit. They could have just overlooked my review and said you win some and lose some. But they didn’t go down the easy path or run away from standing behind their products. I’m grateful. I’m amazed. And, I’m giving the best review I can!
Why the four stars you ask? Their response was five stars for sure. But, I expect their products to work in the real world. Not using them to drive a car, walk the dog, but on true outdoor winter activities like skiing (my activity), sledding, building a snowman, etc. Gloves or mittens this expensive should keep your hands dry and warm (not hot). They should take a pounding (wear well), mine were already ripping at the thumbs. I hope the second generation glove (ok, mittens), is more robust and demonstrates an advancement in their products.
Yes, I’m wordy but I want to paint a picture of fairness, gratitude and amazement about Ororo. They are a great place to buy products because they stand behind them.”
“The mittens are great. Warm even when the heat is not turned on. Only issue I have is the wrist strap on the left glove frayed and came off by the 4th day I wore the mittens.”
