“I ordered this for a winter trip. When the vest arrived I wasn’t sure how it was supposed to fit. I called customer service and she was very helpful. She gave me suggestions on how make the decision and also provided me with the size differential. I returned it and got a smaller size and it fits and looks great.”
“Vest has a faulty battery and does not stay on. Trying to get a replacement or refund but poor customer service. Bought specifically for last weekend and upcoming weekend and rep not concerned and unable to help. Tells me someone will contact me about a return and I get an email asking me for a video. Really....what poor service”
Hi Diane, thank you for your review, and we apologize for the unpleasant shopping experience. We can totally understand your frustration, this is definitely not what we expect.
Our customer service representative has reached out to you and keep following up until all is set. We appreciate your understanding and patience in this matter.
“I tried to return this product the same day I received it because it did not fit. My intention was to order another one in a different style. Unfortunately, the process to return or exchange is a hassle. You have to submit your return and subject to approval. I never heard back.”
Hi, thank you for your review. We will forward your feedback to our team for improvements.
And upon checking, we have approved your return request and arranged a refund for you. If you need any further help, don't hesitate to contact us at support@ororowear.com.
