“Excellent build quality, sharp design, and very comfortable to wear. It looks and feels far more expensive than it is, and the day/date function is clean and practical.
The only downside is the watch face shows streaks easily, and the microfiber cloth that came with it was very small—I lost it the first day. Minor issue overall.
Strong value and an easy recommendation.”
Hello Apolinar,
Thank you for your message about our watches!
We’re happy to hear that you liked it. Your feedback means a lot to us and we truly appreciate you taking the time to share it.
If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Kevin
Paul Rich Customer Support
Dear Roberto,
Thank you for sharing your feedback with us! We’re delighted to hear that your new Paul Rich watch is a great match for your collection. It’s always our goal to create timepieces that not only stand out on their own but also complement your personal style.
We truly appreciate your continued support and hope your Paul Rich collection continues to bring you enjoyment for years to come.
Warm regards,
Paul Rich Customer Experience Team
“Just ordered mine 2nd Paul rich I have gotten and they are beautiful pieces I must say. Have had nothing bad to say about them in my year and a half of having one. Although the first frosted one I got had light scratching on the face and after a year of having the dial fell off. I have wrote the maintenance team about getting my first one fixed. And I have full trust that they will hold up their offer on the two year warranty and I’ll be able to ship my first one back to get it repaired. Again other than that absolutely beautiful watches that work amazingly :).”
Dear Demetri,
Thank you so much for your continued support and for taking the time to share your experience with us. We're truly honored that you've chosen Paul Rich not once, but twice—it means a great deal to us.
We're thrilled to hear how much you enjoy the design and performance of our timepieces. At the same time, we’re very sorry to learn about the issues you experienced with your first frosted model. We appreciate you reaching out to our maintenance team, and please rest assured that our team is committed to honoring the two-year warranty and making things right for you. Customer satisfaction is incredibly important to us, and we're here to ensure your experience remains a positive one.
Thank you again for your kind words and trust in our brand. If there's anything else we can assist you with in the meantime, don’t hesitate to reach out. We’re always happy to help.
Warm regards,
The Paul Rich Support Team
“My first watch came and the crown was immediately broke. The watch was beautiful. This is the only reason I'm giving 4 stars. I went to the Paul Rich team and told them a bout the watch being broken and after a few days of talking they sent out a full replacement watch which was beautiful as well and works completely fine. So 5 stars for the service and it came faster than my first watch. Thank you for the A-rate service.”
Dear Armani,
Thank you so much for your thoughtful message and honest feedback. We’re truly sorry to hear that your first watch arrived with an issue, but we’re very glad we were able to quickly make things right.
It’s wonderful to hear that you’re happy with the replacement and that it arrived even faster than expected. Your kind words about our service mean a lot to us — we’re committed to ensuring every customer has a great experience, and we’re so pleased we could turn this around for you.
If you ever need anything in the future, please don’t hesitate to reach out. We're always here to help.
Warm regards,
Paul Rich Customer Service
