“Great product that I continue to use religiously as a staple part of my diet whether cutting or otherwise, due to its versatility and quality ingredients. The taste is unreal, and now having around 10 or so flavours to choose from, it ensures I never get bored! Have seen some very credible results over time whilst using Diet Whey, and so will continue to use it for the foreseeable future. Great product PhD.”
Hi, thank you for your feedback, very sorry to hear that you are dissatisfied with your order and experience. I have had a look into this for you and I can see that on the 12th of October you contacted our Customer Service Team regarding the lid on your Diet Whey becoming loose in transit. Some reward points were added to your account, as a gesture of goodwill, as the product was not damaged or unsafe to consume, yet we wanted to ensure that you were compensated for any confusion caused. However, further to your request of a replacement tub, I can see that our Customer Service Manager attempted several times to arrange a collection for the unwanted Diet Whey tub and arrange a replacement Diet Whey tub to be sent out to you. However, because you were unable to provide a collection address, we could not provide any further assistance. We want to ensure that all our customers experience a positive and efficient service and we are happy to assist in any way that we can, however we cannot provide replacements or refunds until we have collected products that are being disputed. I hope this gives a clearer insight into the returns process. Kind regards, Team PhD
“Tastes off egg. Not nice at all. Really thin when mixed, normally thick with the other protein from PhD. I have emailed explaining my disappointment in the product but still no response”
“Can't fault, mixes well and tastes great. Tips I like to follow, water in first then add the powder not vice versa and make sure you have a decent mix bottle i.e. one with a ball or mesh grid.”
“Excellent product. Tastes great and unlike other protein shakes I tried in the past, this one does not have that horrible glue-like aftertaste. Helps recovery.”
