Hi Winifred,
Thank you so much for reaching out! We apologize for the current delays and look forward to shipping this unit as soon as possible. Please reach out to us at cs@phonesoap.com, and we would be happy to assist with any questions you may have.
PhoneSoap Support
Hi Ronald,
Thank you so much for reaching out! We apologize for the current delays and look forward to shipping this unit as soon as possible. Please reach out to us at cs@phonesoap.com, and we would be happy to assist with any questions you may have.
PhoneSoap Support
“Ordered 2 weeks ago and never received. Sent email and did not get response. Horrible customer service. I had phone soap defective unit purchased new and was defective. Got refurbished unit after numerous inquiries. I knew I shouldn’t have ordered additional items from company. Terrible customer service experiences”
Hi there,
Thank you so much for reaching out! We apologize for the current delays and look forward to shipping this unit as soon as possible. Please reach out to us at cs@phonesoap.com, and we would be happy to assist with any questions you may have.
PhoneSoap Support
Hi Bill,
Thank you so much for reaching out! We apologize for the current delays and look forward to shipping this unit as soon as possible. Please reach out to us at cs@phonesoap.com, and we would be happy to assist with any questions you may have.
PhoneSoap Support
“Well, let’s see I ordered this on August 10 and it’s august 26 and i still haven’t received it. I was never notified about any delays. I don’t understand a business that collects money but isn’t able to deliver”
Hi James,
Thank you so much for reaching out! We apologize for the current delays and look forward to shipping this unit as soon as possible. Please reach out to us at cs@phonesoap.com, and we would be happy to assist with any questions you may have.
PhoneSoap Support
“I originally left this review on 8/26/23:
I ordered it 2 weeks ago, haven't received it, and still don't have a tracking number. Buyer beware.
Updated review on 9/26/23:
DO NOT BUY FROM THIS COMPANY!! IT'S A SCAM! I had to email them over 10 times just to get this response: "Thanks for being patient with this situation, since the X3 packages are in transit from a partnering warehouse we cannot cancel them currently! But we are happy to move forward with a return and refund once they are delivered to you! We will send a return label to you once you receive it and after it being delivered to our warehouse we can issue the refund!". They had my money over a month and the unit still hadn't been issued a tracking number. After going back and forth with their useless customer service department, I had to dispute the charge with my credit card company just to get a refund. Save your time and money and avoid this company at all costs!”
Hi Heather,
Thank you so much for reaching out! We apologize for the current delays and look forward to shipping this unit as soon as possible. Please reach out to us at cs@phonesoap.com, and we would be happy to assist with any questions you may have.
PhoneSoap Support
