“The device itself is larger than expected. However, it barely fits onto my electric toothbrush. It has to be fitted at the narrowest part at the top. Additionally, my toothbrush stayed wet the following morning after use. Not sure how effective the fan is.”
Hi there,
Thank you for your feedback on the UV Toothbrush Sanitizer and Dryer. We're sorry to hear that the size and fit weren't quite what you expected and that your toothbrush remained wet after use. We understand how important proper drying is for maintaining hygiene.
The UV Toothbrush Sanitizer and Dryer has a base that is 34" and does fit all toothbrushes, but some brush heads, like those from electric toothbrushes, may have a tighter fit and require additional pressure to fit these toothbrush heads in the flexible plastic base.
Your comments about the effectiveness of the fan will help us as we continue to improve our products. We appreciate you taking the time to share your experience, and if you have any further questions or concerns, please feel free to reach out to our customer support team.
Warm regards,
Team Phonesoap
Hi there,
Thank you for taking the time to share your thoughts on the UV Toothbrush Sanitizer and Dryer. We're glad to hear that you appreciate its cleaning ability!
We completely understand your suggestion regarding the addition of a manual option, and we value your feedback. It's important to us that our products meet your needs and expectations, and we'll definitely pass your comments along to our design team for consideration.
If there's anything else we can help with or if you have any further suggestions, please feel free to reach out. We're here to help!
Best,
PhoneSoap Support
“I am very happy with my UV Toothbrush Sanitizer and Dryer. I also purchased one as a gift. It appears to work as described, however I found the instructions lacking. I did view the online material and the video but they did not address the following:
1. Should the toothbrush bristles be completely dry when the drying cycle completes? Mine usually is but my partner's is still damp.
2. How long does it take to complete the sanitizing/drying cycle? After using them we have a good idea but would have appreciated more info at the start.
3. What do the flashing blue lights indicate? I suspect it indicates the unit isn't fully charged but it's not addressed anywhere.
4. How do I know when it's fully charged? Again, I suspect it's when the three blue lights glow solidly. Not addressed anywhere in the user guidance other than to say it usually takes about 80 minutes.
I apologize if I missed some instructuions somewhere, but we worked through it. If not, it would be nice if the instructions addressed the preceding items and were handily printed and in the box, using recycled paper of course. One other thing, the units' rubber cradle really doesn't fit our OralB electric toothbrushes, but the functions still seem to operate as designed with the brush laying on top of the rubber grip. I know you disclosed the device wouldn't necessarily fit all toothbrushes, but we're still happy and can use them anyway. Thanks for a great product!”
