“We purchased an original item (black) during the COVID pandemic and was impressed by its ability to sanitize (based on reviews, and published lab experimentation results). We also learned the hard way, that UV light tubes need a consistent power current to avoid spikes, which can lead to burned out bulbs. But the staff at PhoneSoap were happy to work with us and once we were able to use a proper wall socket location in our house it gave us several years worth of sanitizing results. We recently purchased a newer white version (just to be different!) and it has worked well.”
Hi Eva,
Thank you so much for reaching out! I'm so sorry that this unit isn't working! We would be happy to exchange this. Please reach out to our team and we would be happy to help!
PhoneSoap Support
“After 5th use less than a month after opening it, we're getting RED error Lights, even if the door has been closed properly after retrieving our devices from it. My smaller older phone soap never had this issue and was built well. For how much it costs I'm quite disappointed that we're troubleshooting issues within the first month of use.”
Hi there,
Thank you for your feedback! We're really sorry to hear about the issues you've been experiencing with the HomeSoap. It’s disappointing when things don’t work as expected, especially after such a short time. We want to ensure you have a product that meets your expectations. Please reach out to our support team and we’ll be happy to assist you with troubleshooting options or a possible exchange.
Best,
PhoneSoap Support
“Large bay for larger items and aesthetically pleasing design. Works great! Happy to have it compared to smaller soapbox because it can fit much larger items”
“This works well as expected. It would be very helpful if there was a buzzer or bell when it is finished instead of having tompayvattention to the light.”
“The first one didn't work, so I exchanged it. The second one didn't work either and I just returned it. The return process is a bit of a pain since it takes 2-3 days for them to "approve" your return.”
Dear [Reviewer],
Thank you so much for taking the time to share your feedback on our HomeSoap: UV Light Sanitizer White. We truly appreciate customers like you who provide valuable insights into their experiences.
We sincerely apologize for the inconvenience you faced with your initial purchase and the subsequent exchange. It is certainly disheartening to learn that both units did not work as expected. We understand the frustration you may have experienced during the return process, as waiting 2-3 days for approval can be inconvenient.
Once again, thank you for bringing this matter to our attention. Your feedback is important to us, and we look forward to using it as a foundation to enhance our products and services. Should you have any further questions or concerns, please do not hesitate to reach out to us.
Warm regards,
Phonesoap support.
