“A reputable UV light testing card did not recognize my PhoneSoap as achieving germicidal wavelength. I'm not sure if mine was a faulty unit, or if the whole company is snake oil. But I have a $100 paper weight”
Thank you so much for taking the time to provide us with your feedback on the PhoneSoap Pro White. We sincerely appreciate your valuable input and apologize for any inconvenience caused by the issues you encountered. We understand your concern regarding the UV light testing card not recognizing your PhoneSoap as achieving germicidal wavelength. We assure you that our products are designed and tested to meet the highest industry standards.
We recommend the Gueso UVC lab card and the Intellego Technologies UV dosimeter. These are the only UV cards commercially available and properly measure UV-C light dosage, which is what the PhoneSoap uses!
Once again, we thank you for taking the time to provide us with your feedback. Please don't hesitate to reach out to us with any other questions or concerns you may have!
Best regards,
Phonesoap support.
Dear George,
Thank you so much for taking the time to share your experience with PhoneSoap Pro White. We truly appreciate your valuable feedback and your willingness to bring this issue to our attention.
Firstly, please accept our sincere apologies for the inconvenience you've encountered. We understand how frustrating it can be when a product does not meet your expectations, especially after just a short period of use.
We'd like to assure you that your feedback is incredibly important to us, as it helps us continually improve our products and provide the best experience possible for our customers. In order to address the issue you're facing, we would love to gather some more information from you. Could you kindly let us know the exact steps you followed before the light turned red and the device stopped working?
By understanding the specific details of the situation, we can better assess how to resolve this for you and ensure a more seamless experience moving forward. Our aim is to provide you with a PhoneSoap Pro White that functions flawlessly and satisfies your expectations.
Once again, we extend our gratitude for your feedback, George. Please feel free to reach out to us at your convenience, and we will do everything within our power to rectify the situation. We look forward to assisting you!
Phonesoap support.
“I assume it’s doing its job, I have no way of knowing. The design is quite simplistic which is great but there’s one design flaw that seems easy to have avoided: the case starts a sterilization cycle whenever it is closed. That’s great until you discover that it starts another cycle when you’re done with a phone cleaning and remove the phone - when you close the case it starts another cycle without anything in and there’s nothing you can do about it other than unplugging it. It seems like a button activation would have been exceedingly easy to implement to avoid this odd energy wasting quark.”
Dear Reviewer,
The PhoneSoap Pro has two different modes: automatic and manual. The default setting is automatic mode. This means that every time you open and close your unit, it will automatically run a 5-minute cycle, even if there is nothing in it. To switch to the manual mode, you hold down the touch-sensitive lightning bolt for 3-5 seconds or until the icon blinks and beeps, indicating the switching of modes. Manual mode requires you to touch the lightning bolt every time you close the unit to begin the cycle.
We truly apologize that these instructions were not made clear enough! However, please let us know if you have any other questions or concerns, and we would be happy to help!
Phonesoap support.
“I saw this on an episode of Shark Tank. I was excited to buy on and try it out. I love how simple it is to use and use it daily. I drop my keys, phone, glasses, pens, hair clips... anything that will fit! I love it! Definitely recommend!”
