“My first one stopped working within the warranty period. Instead of sending me a replacement of the same model, they sent me a refurbished standard phone soap. Not the phone soap pro. Poor customer service”
“ORDERED VERY EARLY DECEMBER FOR CHRISTMAS GIFTS. NEVER RECEIVED. WROTE CUSTOMER SERVICE, ONLY RECEIVED HALF OF EHAT I PAID!! STILL TRYING TO GET REFUND! CANNOT RECOMMEND DOING BUSINESS WITH YOUR COMPANY!”
“The product does what it says. But, it’s a sealed case that cannot be opened to fix anything that goes wrong.
The top bulbs are not protected. So anything that can hit the bulb will break it.
So it works. But I wouldn’t recommend it because of the sealed poor build quality.
Designed to be thrown in a landfill.”
Dear Justin,
Thank you for taking the time to share your thoughts on the PhoneSoap Pro. We appreciate your feedback and are glad to hear that the product performs its intended function. However, we’re truly sorry to learn about your concerns regarding the design and build quality.
We understand how frustrating it can be to feel limited by a sealed case, and we recognize the importance of durability, especially concerning the bulb protection. Your insights are invaluable in helping us improve our products.
If you have further suggestions or would like to discuss your experience more, please don’t hesitate to reach out to our customer service team at cs@phonesoap.com. We're here to listen and assist.
Thank you again for your review, and we hope to have the opportunity to enhance your experience in the future.
Warm regards,
Phonesoap Support
“A reputable UV light testing card did not recognize my PhoneSoap as achieving germicidal wavelength. I'm not sure if mine was a faulty unit, or if the whole company is snake oil. But I have a $100 paper weight”
Thank you so much for taking the time to provide us with your feedback on the PhoneSoap Pro White. We sincerely appreciate your valuable input and apologize for any inconvenience caused by the issues you encountered. We understand your concern regarding the UV light testing card not recognizing your PhoneSoap as achieving germicidal wavelength. We assure you that our products are designed and tested to meet the highest industry standards.
We recommend the Gueso UVC lab card and the Intellego Technologies UV dosimeter. These are the only UV cards commercially available and properly measure UV-C light dosage, which is what the PhoneSoap uses!
Once again, we thank you for taking the time to provide us with your feedback. Please don't hesitate to reach out to us with any other questions or concerns you may have!
Best regards,
Phonesoap support.
Dear George,
Thank you so much for taking the time to share your experience with PhoneSoap Pro White. We truly appreciate your valuable feedback and your willingness to bring this issue to our attention.
Firstly, please accept our sincere apologies for the inconvenience you've encountered. We understand how frustrating it can be when a product does not meet your expectations, especially after just a short period of use.
We'd like to assure you that your feedback is incredibly important to us, as it helps us continually improve our products and provide the best experience possible for our customers. In order to address the issue you're facing, we would love to gather some more information from you. Could you kindly let us know the exact steps you followed before the light turned red and the device stopped working?
By understanding the specific details of the situation, we can better assess how to resolve this for you and ensure a more seamless experience moving forward. Our aim is to provide you with a PhoneSoap Pro White that functions flawlessly and satisfies your expectations.
Once again, we extend our gratitude for your feedback, George. Please feel free to reach out to us at your convenience, and we will do everything within our power to rectify the situation. We look forward to assisting you!
Phonesoap support.
